Frequently Asked Questions (FAQs)
Last Updated: 16 Apr 25
Welcome to the FAQ section of HEALTH RATNA. Below you’ll find answers to common questions about our food products, shipping, returns, and more.
🥜 About Our Products
Q1: What products does HEALTH RATNA offer?
We offer a wide range of healthy food products including flavored and plain makhana (fox nuts), roasted dry fruits, seeds, and premium quality nuts.
Q2: Are your products natural and safe to eat?
Yes! All our products are made using high-quality raw materials, with minimal processing, and are free from harmful preservatives.
Q3: Are your products vegetarian or vegan?
Yes, all our products are 100% vegetarian, and most are vegan-friendly. Ingredients are mentioned clearly on every product page.
Q4: How should I store the products?
Please keep all products in a cool, dry place away from sunlight. Reseal pouches tightly to maintain freshness.
🚚 Shipping & Delivery
Q5: Do you deliver across India?
Yes, we deliver to all major cities and towns across India.
Q6: How long will my order take to arrive?
Orders are typically delivered within:
- 2–4 working days in metro cities
- 4–7 working days in other locations
Q7: How can I track my order?
You will receive an SMS or email with a tracking link once your order is shipped. You can also check order status on our website under “My Orders.”
💳 Payments & Orders
Q8: What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) for eligible orders.
Q9: Can I modify or cancel my order after placing it?
Yes, you can cancel your order within 1 hour of placing it. After that, cancellation or modification is not possible as we begin processing immediately.
🔄 Returns & Refunds
Q10: Can I return a product?
Due to the edible nature of our products, we do not accept returns. However, if you receive a damaged, expired, or incorrect item, we will provide a refund or replacement. Please contact us within 48 hours of delivery.
Q11: How do I request a refund or replacement?
Email us at support@healthratna.com with your order number and issue details. Attach clear photos or video proof if the product is damaged.
📦 Packaging & Safety
Q12: Is your packaging food-safe and eco-friendly?
Yes. All products are packed in food-grade, resealable pouches to maintain freshness and hygiene. We are also working towards sustainable packaging solutions.
🧾 Invoices & Customer Support
Q13: Will I receive an invoice with my order?
Yes, a printed invoice is included in every shipment. You will also receive a digital copy on your email.
Q14: How can I contact customer support?
We’re always happy to help!
Email: support@healthratna.com
Phone: +91-9468408529
Whatsapp Us: https://wa.me/message/ERWXJVKU6QD5G1
Address: Near Star City, Hathoj, Jaipur 302012
Can’t find your question here? Drop us a message or call — we’re happy to assist you!